FAQ

I just signed up — when will I receive my first box?

The Patsy Box comes once each quarter, shipping the first week of March, June, September and December, so your first box will be coming with those mass shipments. Watch your email for updates as shipping time approaches. When your box heads out the door, you’ll receive a notification email with a tracking number you can use to make sure your box arrives safely.

 

What will I receive in my first box?

It’s a surprise!

Watch for a video from Patsy where she will reveal a couple of the items from the box, but we keep most of the box secret until it arrives! We find that people enjoy the experience much more when they open their “gift to themselves” when the box arrives.

With that said, you’ll generally find about seven items that have caught Patsy’s eye, including books, jewelry and accessories, inspirational items, music, delicious things to eat and drink, and many more. Each box item is handpicked and curated by Patsy – chosen with care to match her special style. Some items will be created by Patsy and only available exclusively through Faithbox.

 

When will I receive my next box?

Boxes ship the first week of March, June, September and December. Watch your email for updates as shipping time approaches. When your box heads out the door, you’ll receive a notification email with a tracking number you can use to make sure your box arrives safely.

 

When will I be charged again?

Renewal payments are charged on the 1st of the month preceding shipment, so February 1, May 1, August 1 and November 1. If you have a Quarterly subscription your card will be charged each quarter. If you have a discounted 12 month pre-paid subscription it will be renewed for another 12 months on the same cycle as the quarterly subscriptions.

Confused? No worries, we’ll send you an email a few days before renewals happen to make sure you have time to confirm your address and payment method.

 

How do I change my address?

Just shoot us an email to [email protected] from the email address used for your subscription, and we’ll make the update for you. Please remember to provide your full address, and let us know when the change should be made effective!

 

How do I change my billing method?

Send us an email at [email protected] with a good time to call you and a good phone number, and we’ll reach out personally to make the change in a secure way.

 

Can I skip a quarter but keep my subscription?

Absolutely! Just email us at [email protected] and let us know BEFORE your subscription renews, and we’ll set you up to skip.

 

What if I want to cancel my subscription?

Well…we’ll be really sad to see you go! If you just need a break, email us at [email protected] and let us know you’d like to skip a quarter and we’ll take care of it for you. However, if you really do need to cancel the subscription entirely you can email us at that same address and we’ll make the change for you, no hard feelings!

 

Can I get a refund if I change my mind?

Because we must order a specific quantity of items for our boxes, we cannot offer refunds once orders have been placed or auto renewals have processed. If you cancel a subscription your card will not be charged again and you will continue to receive boxes until your prepaid subscription expires.

 

I have a product I know Patsy would love! How do I tell her about it?

She’d love to hear about it! Send an email to [email protected] and we’ll make sure she gets to take a look. Be forewarned, though — she’s pretty careful about what gets in that box!